Refund policy

We want you to be satisfied with your purchase. Please read our refund terms below.

🔁 Returns:
• We accept return requests within 30 days of delivery.
• Customers are responsible for return shipping costs.

⚠️ Damaged or Defective Items:
If your item arrives damaged, defective, or not as described, please contact us within 48 hours of delivery.  
We will gladly offer a full refund or send a replacement at no additional cost.  
Please include clear photos of the issue for faster resolution.

💰 Refunds:
• Once we receive the returned product, we will inspect it and process the refund within 3–5 business days.  
• Refunds will be issued to the original payment method.

❌ Cancellation Policy:
Orders may be canceled as long as they have not yet been shipped.  
After that time, cancellations are not guaranteed and depend on fulfillment status.  

To request a cancellation, please contact us immediately at **support@usalivefish.com** with your order number.  
If the order has already shipped, you may still initiate a return once the item is received.

📩 Questions?
If you have any questions regarding returns, refunds, or cancellations, feel free to contact us at:  
**support@usalivefish.com**

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Thank you for shopping with **USA Live Fish!**